Contact
We are a small team and we read every message. Most replies go out within 1–2 business days.
Send us a message below and it lands straight in our inbox. For faster help on bugs, include your browser, device, and the steps you took. For billing, use the email you checked out with.
Prefer your own mail app? You can also write to us at support@promptmegood.com.
Having issues? Try these fixes first
Tips that help us help you faster
- For bugs: include your browser, device, and the exact steps you took right before the issue. A screenshot or short screen recording is gold.
- For billing questions: include the email used at checkout and the date of purchase. We never ask for card details over email.
- For privacy / data deletion requests: send the email tied to your account so we can verify and act on it.
- App acting strange? Hard-refresh the page (
Ctrl/Cmd + Shift + R). The workstation rebuilds itself on every reload, so this clears most stuck states. - Generation stuck or empty? Check that your prompt has actual content in the goal box, then try Auto-Boost or switch panels (Text / Photography / Video) and back.
Pick the right subject above
- General: anything that does not fit the others.
- Billing & refunds: charges, plan changes, cancellations.
- Bug report: something broken or behaving unexpectedly.
- Feature request: something you wish PromptMeGood did.
- Privacy / data request: account deletion, data export.
- Press / partnerships: media, integrations, collaborations.
Self-serve resources
Many answers live in the Quick Start Guide or the full User Manual. Plan and pricing details are on the Pricing page; our policies are in Privacy and Terms.